Refund Policy

younglausmalls Refund Policy

At younglausmalls, we aim to ensure your complete satisfaction with every purchase of our stylish and comfortable sportswear. This Refund Policy outlines the terms and procedures for requesting a refund, covering regular products and custom-made fitness apparel. By making a purchase on our website, you agree to comply with the provisions stated below.

1. Eligibility for Refunds

We offer refunds for products that meet the following conditions. Please note that refund eligibility varies slightly between regular sportswear and custom-made items due to the unique nature of customization services:

1.1 Regular Sportswear Products

You may request a refund within 30 days from the date of receiving the product if:
  • The product is unused, unwashed, and in its original condition (with all tags, labels, and packaging intact);
  • The product has no artificial damage, stains, or signs of wear caused by improper use;
  • You can provide valid proof of purchase, such as the original order number, receipt, or delivery confirmation;
  • The refund request is due to reasons including size mismatch, style dissatisfaction, or product quality issues (e.g., fabric defects, sewing errors, or inconsistency with website descriptions).

1.2 Custom-Made Fitness Apparel

Refunds for custom-made sportswear are only available in the following scenarios (given the personalized nature of these products, we cannot offer refunds for mere changes in personal preference):
  • The product has obvious quality problems (e.g., material does not match the agreed specifications, sewing defects, or color deviation beyond acceptable limits);
  • The product fails to meet the customization requirements confirmed with you before production (e.g., incorrect size, wrong logo, or missing agreed design details);
  • You provide clear evidence (such as photos, videos, or order confirmation records) to verify the aforementioned issues within 30 days of receiving the custom product.

1.3 Non-Refundable Items/Situations

Refunds will not be granted in the following cases:
  • Products that have been used, washed, or damaged due to improper use, accidental damage, or artificial modification;
  • Regular products returned without original tags, packaging, or proof of purchase;
  • Custom-made products returned due to changes in personal preference, incorrect information provided by you (e.g., wrong size, wrong color selection), or late cancellation of customization orders (after production has started);
  • Products purchased more than 30 days prior to the refund request;
  • Freight charges for product delivery (unless the delivery is delayed due to our fault or the product is defective).

2. Refund Request Process

To request a refund, please follow these steps to ensure efficient processing:
  1. Initiate the request: Send an email to our customer service team at support@younglausmalls.com. Please include the following information in the email: original order number, product name/model, reason for refund, detailed description of the issue (for quality or customization problems), and photos/videos of the product (to verify its condition);
  2. Review and confirmation: Our customer service team will review your refund request and the attached materials within 2 working days. If the request meets the refund criteria, we will send you a confirmation email with the return address and relevant precautions; if the request is rejected, we will explain the reason in detail;
  3. Return the product (if required): For eligible refund requests, please send the product back to the specified address within 7 working days after receiving the confirmation email. Please ensure the product is properly packaged to avoid damage during transportation, and provide the logistics tracking number to our customer service team;
  4. Inspection and processing: After receiving the returned product, we will inspect its condition and verify the issue within 3-5 working days. If the inspection confirms that the product meets the refund conditions, we will approve the refund and initiate the refund process immediately.

3. Refund Methods & Processing Time

We will process refunds using the same payment method you used for the original purchase, to ensure the security and traceability of the transaction:
  • Credit card/debit card payments: Refunds will be credited back to your original card account. The processing time is usually 5-7 working days, depending on the card issuer’s processing speed;
  • Online payment platform payments (e.g., PayPal): Refunds will be returned to your respective payment platform account within 3-5 working days;
  • Bank transfer payments: Please provide your correct bank account information (account name, account number, bank name) when submitting the refund request. Refunds will be processed within 5-7 working days after approval.
We will send you an email notification once the refund is initiated. If you have not received the refund within the specified time frame, please contact our customer service team with the refund confirmation number for further assistance.

4. Special Notes

  • Freight responsibility: For refunds due to personal reasons (e.g., size mismatch, style dissatisfaction for regular products), the freight for returning the product shall be borne by you; for refunds due to product quality issues or our fault (e.g., incorrect customization, delivery of wrong products), the return freight shall be borne by younglausmalls. Please keep the freight invoice for reimbursement (if applicable);
  • Partial refunds: If you purchase multiple products in one order and only request a refund for part of the products, we will process the refund for the eligible products separately, and the original shipping fee (if any) will not be refunded unless all products are returned due to our fault;
  • Order cancellation: If you need to cancel an order before it is shipped, please contact us immediately. For regular products, we will process a full refund within 2 working days after confirming the order cancellation; for custom-made products, if production has not started, a full refund will be provided; if production has already started, a partial refund will be given based on the progress of production (deducting the cost of materials and labor used).

5. Contact Us

If you have any questions, concerns, or need further clarification about our Refund Policy, please contact our customer service team via email at support@younglausmalls.com. We will respond to your inquiry and assist you with the refund process in a timely manner.
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