Shipping Policy

younglausmalls Shipping Policy

At younglausmalls, we are committed to delivering your stylish and comfortable sportswear, including regular and custom-made fitness apparel, to you in a timely and secure manner. This Shipping Policy outlines the key details of our order processing, shipping methods, delivery timeframes, tracking services, and related considerations. By placing an order on our website, you acknowledge and agree to the terms stated below.

1. Order Processing Time

After you successfully place an order and complete the payment, our team will verify your order information (including product selection, size, quantity, shipping address, and contact details) within 12 working hours. If there is any inconsistency or ambiguity in the order information, we will contact you via email (support@younglausmalls.com) to confirm and clarify.
Order processing timelines vary slightly between regular products and custom-made items:
  • Regular sportswear: Once the order information is confirmed as correct, we will arrange for shipment within 3-5 working days (excluding weekends and public holidays);
  • Custom-made fitness apparel: Due to the personalized production process (including fabric selection, size tailoring, and design implementation), the processing time will be 7-15 working days after order confirmation. We will send you email updates on the production progress at key stages to keep you informed.

2. Shipping Methods & Coverage

We cooperate with professional and reliable logistics partners to provide shipping services for customers worldwide. The specific shipping method will be determined based on your shipping address, package weight, and product type. Common shipping methods include international express, standard logistics, and regional courier services.
Please note that some remote areas may not be covered by our standard shipping services. If your shipping address is in a remote area, our customer service team will contact you to discuss alternative shipping solutions or inform you of any additional logistics fees that may apply.

3. Delivery Timeframes

Delivery timeframes refer to the period from when the package is shipped to when it is delivered to your specified address, excluding the order processing time. The actual delivery time may be affected by factors such as logistics company efficiency, customs clearance (for international shipments), and local transportation conditions. General delivery timeframes are as follows:
  • Domestic shipments (within the same country/region): 3-7 working days after shipment;
  • International shipments: 7-20 working days after shipment. For regions with complex customs procedures or long-distance transportation, the delivery time may be extended by 3-5 working days in some cases.
If the delivery time exceeds the estimated timeframe by more than 10 working days, please contact our customer service team with your order number and tracking number for further inquiry and assistance.

4. Shipping Tracking Service

Once your order is shipped, we will generate a unique logistics tracking number and send it to you via email (the email address you provided when placing the order). You can use this tracking number to check the real-time shipping status through the logistics partner’s official website or contact our customer service team for tracking assistance.
Please ensure that the email address and contact phone number you provided when placing the order are correct to avoid missing shipping notifications and tracking information.

5. Shipping Fees

Shipping fees are calculated based on the weight and volume of the package, shipping distance, and selected shipping method. The specific shipping fee will be automatically calculated and displayed on the checkout page before you complete the payment. You can view the detailed shipping fee breakdown before confirming the order.
For orders that require address modification after shipment or reshipment due to incorrect shipping information provided by you (such as wrong address, missing contact information), additional shipping fees will be borne by you. Our customer service team will inform you of the specific fee amount before arranging for reshipment.

6. Shipping Restrictions & Responsibilities

  • Address accuracy: Please carefully check and confirm your shipping address, postal code, and contact phone number when placing an order. We are not responsible for delivery delays or package loss caused by incorrect or incomplete shipping information;
  • Package inspection: Upon receiving the package, please inspect the outer packaging for damage or signs of tampering before signing for it. If the package is damaged, please refuse to sign for it and contact our customer service team immediately. After signing for the package, we will not be liable for any damage or loss of the product caused by transportation unless you can provide evidence that the damage occurred before delivery;
  • Customs duties (for international shipments): For international orders, customs duties, taxes, or other related fees may be incurred according to the regulations of the destination country/region. These fees are the responsibility of the customer and will be collected by the customs or logistics company upon delivery. We do not bear any customs-related fees. If you have questions about local customs regulations, we recommend that you consult the relevant local authorities in advance.

7. Contact Us

If you have any questions, concerns, or need further clarification about our Shipping Policy, order processing status, or shipping tracking, please contact our customer service team via email at support@younglausmalls.com. We will respond to your inquiry and provide relevant assistance in a timely manner.
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