5164 - AOT Sherpa

younglausmalls Shipping Policy At younglausmalls, we are committed to delivering your stylish and comfortable sportswear, including regular and custom-made fitness apparel, to you in a timely and secure manner. This Shipping Policy outlines the key details of our order processing, shipping methods, delivery timeframes, tracking services, and related considerations. By placing an order on our website, you acknowledge and agree to the terms stated below. 1. Order Processing Time After you successfully place an order and complete the payment, our team will verify your order information (including product selection, size, quantity, shipping address, and contact details) within 12 working hours. If there is any inconsistency or ambiguity in the order information, we will contact you via email (support@younglausmalls.com) to confirm and clarify. Order processing timelines vary slightly between regular products and custom-made items: Regular sportswear: Once the order information is confirmed as correct, we will arrange for shipment within 3-5 working days (excluding weekends and public holidays); Custom-made fitness apparel: Due to the personalized production process (including fabric selection, size tailoring, and design implementation), the processing time will be 7-15 working days after order confirmation. We will send you email updates on the production progress at key stages to keep you informed. 2. Shipping Methods & Coverage We cooperate with professional and reliable logistics partners to provide shipping services for customers worldwide. The specific shipping method will be determined based on your shipping address, package weight, and product type. Common shipping methods include international express, standard logistics, and regional courier services. Please note that some remote areas may not be covered by our standard shipping services. If your shipping address is in a remote area, our customer service team will contact you to discuss alternative shipping solutions or inform you of any additional logistics fees that may apply. 3. Delivery Timeframes Delivery timeframes refer to the period from when the package is shipped to when it is delivered to your specified address, excluding the order processing time. The actual delivery time may be affected by factors such as logistics company efficiency, customs clearance (for international shipments), and local transportation conditions. General delivery timeframes are as follows: Domestic shipments (within the same country/region): 3-7 working days after shipment; International shipments: 7-20 working days after shipment. For regions with complex customs procedures or long-distance transportation, the delivery time may be extended by 3-5 working days in some cases. If the delivery time exceeds the estimated timeframe by more than 10 working days, please contact our customer service team with your order number and tracking number for further inquiry and assistance. 4. Shipping Tracking Service Once your order is shipped, we will generate a unique logistics tracking number and send it to you via email (the email address you provided when placing the order). You can use this tracking number to check the real-time shipping status through the logistics partner’s official website or contact our customer service team for tracking assistance. Please ensure that the email address and contact phone number you provided when placing the order are correct to avoid missing shipping notifications and tracking information. 5. Shipping Fees Shipping fees are calculated based on the weight and volume of the package, shipping distance, and selected shipping method. The specific shipping fee will be automatically calculated and displayed on the checkout page before you complete the payment. You can view the detailed shipping fee breakdown before confirming the order. For orders that require address modification after shipment or reshipment due to incorrect shipping information provided by you (such as wrong address, missing contact information), additional shipping fees will be borne by you. Our customer service team will inform you of the specific fee amount before arranging for reshipment. 6. Shipping Restrictions & Responsibilities Address accuracy: Please carefully check and confirm your shipping address, postal code, and contact phone number when placing an order. We are not responsible for delivery delays or package loss caused by incorrect or incomplete shipping information; Package inspection: Upon receiving the package, please inspect the outer packaging for damage or signs of tampering before signing for it. If the package is damaged, please refuse to sign for it and contact our customer service team immediately. After signing for the package, we will not be liable for any damage or loss of the product caused by transportation unless you can provide evidence that the damage occurred before delivery; Customs duties (for international shipments): For international orders, customs duties, taxes, or other related fees may be incurred according to the regulations of the destination country/region. These fees are the responsibility of the customer and will be collected by the customs or logistics company upon delivery. We do not bear any customs-related fees. If you have questions about local customs regulations, we recommend that you consult the relevant local authorities in advance. 7. Contact Us If you have any questions, concerns, or need further clarification about our Shipping Policy, order processing status, or shipping tracking, please contact our customer service team via email at support@younglausmalls.com. We will respond to your inquiry and provide relevant assistance in a timely manner. younglausmalls

younglausmalls Refund Policy At younglausmalls, we aim to ensure your complete satisfaction with every purchase of our stylish and comfortable sportswear. This Refund Policy outlines the terms and procedures for requesting a refund, covering regular products and custom-made fitness apparel. By making a purchase on our website, you agree to comply with the provisions stated below. 1. Eligibility for Refunds We offer refunds for products that meet the following conditions. Please note that refund eligibility varies slightly between regular sportswear and custom-made items due to the unique nature of customization services: 1.1 Regular Sportswear Products You may request a refund within 30 days from the date of receiving the product if: The product is unused, unwashed, and in its original condition (with all tags, labels, and packaging intact); The product has no artificial damage, stains, or signs of wear caused by improper use; You can provide valid proof of purchase, such as the original order number, receipt, or delivery confirmation; The refund request is due to reasons including size mismatch, style dissatisfaction, or product quality issues (e.g., fabric defects, sewing errors, or inconsistency with website descriptions). 1.2 Custom-Made Fitness Apparel Refunds for custom-made sportswear are only available in the following scenarios (given the personalized nature of these products, we cannot offer refunds for mere changes in personal preference): The product has obvious quality problems (e.g., material does not match the agreed specifications, sewing defects, or color deviation beyond acceptable limits); The product fails to meet the customization requirements confirmed with you before production (e.g., incorrect size, wrong logo, or missing agreed design details); You provide clear evidence (such as photos, videos, or order confirmation records) to verify the aforementioned issues within 30 days of receiving the custom product. 1.3 Non-Refundable Items/Situations Refunds will not be granted in the following cases: Products that have been used, washed, or damaged due to improper use, accidental damage, or artificial modification; Regular products returned without original tags, packaging, or proof of purchase; Custom-made products returned due to changes in personal preference, incorrect information provided by you (e.g., wrong size, wrong color selection), or late cancellation of customization orders (after production has started); Products purchased more than 30 days prior to the refund request; Freight charges for product delivery (unless the delivery is delayed due to our fault or the product is defective). 2. Refund Request Process To request a refund, please follow these steps to ensure efficient processing: Initiate the request: Send an email to our customer service team at support@younglausmalls.com. Please include the following information in the email: original order number, product name/model, reason for refund, detailed description of the issue (for quality or customization problems), and photos/videos of the product (to verify its condition); Review and confirmation: Our customer service team will review your refund request and the attached materials within 2 working days. If the request meets the refund criteria, we will send you a confirmation email with the return address and relevant precautions; if the request is rejected, we will explain the reason in detail; Return the product (if required): For eligible refund requests, please send the product back to the specified address within 7 working days after receiving the confirmation email. Please ensure the product is properly packaged to avoid damage during transportation, and provide the logistics tracking number to our customer service team; Inspection and processing: After receiving the returned product, we will inspect its condition and verify the issue within 3-5 working days. If the inspection confirms that the product meets the refund conditions, we will approve the refund and initiate the refund process immediately. 3. Refund Methods & Processing Time We will process refunds using the same payment method you used for the original purchase, to ensure the security and traceability of the transaction: Credit card/debit card payments: Refunds will be credited back to your original card account. The processing time is usually 5-7 working days, depending on the card issuer’s processing speed; Online payment platform payments (e.g., PayPal): Refunds will be returned to your respective payment platform account within 3-5 working days; Bank transfer payments: Please provide your correct bank account information (account name, account number, bank name) when submitting the refund request. Refunds will be processed within 5-7 working days after approval. We will send you an email notification once the refund is initiated. If you have not received the refund within the specified time frame, please contact our customer service team with the refund confirmation number for further assistance. 4. Special Notes Freight responsibility: For refunds due to personal reasons (e.g., size mismatch, style dissatisfaction for regular products), the freight for returning the product shall be borne by you; for refunds due to product quality issues or our fault (e.g., incorrect customization, delivery of wrong products), the return freight shall be borne by younglausmalls. Please keep the freight invoice for reimbursement (if applicable); Partial refunds: If you purchase multiple products in one order and only request a refund for part of the products, we will process the refund for the eligible products separately, and the original shipping fee (if any) will not be refunded unless all products are returned due to our fault; Order cancellation: If you need to cancel an order before it is shipped, please contact us immediately. For regular products, we will process a full refund within 2 working days after confirming the order cancellation; for custom-made products, if production has not started, a full refund will be provided; if production has already started, a partial refund will be given based on the progress of production (deducting the cost of materials and labor used). 5. Contact Us If you have any questions, concerns, or need further clarification about our Refund Policy, please contact our customer service team via email at support@younglausmalls.com. We will respond to your inquiry and assist you with the refund process in a timely manner. younglausmalls